Or, if a customer says they’ve got a billing question, connect them immediately to a human agent. When you do transfer conversations to a human, ensure that you keep the context from the chatbot. Don’t ask the customer to verify their account again, or to repeat any information. This is one of the most frustrating […]
Archivos de Categoría: Chatbot News
The long-term planning, creation, and management of your content marketing efforts. The delivery of the right message to the right person at the right time, every time. The creation and management of your combined conversion efforts. Conversations are an essential part of a financial marketer’s growth strategy. A conversational growth strategy refers to using different […]